Shipping & Returns

Thank you for shopping at BG Collection.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

You are entitled to return your order within 14 days without giving any reason for doing so.

The deadline for returning an Order is 14 days from the date on which You received the products.

 You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By E-mail: cs@bg-group.com.eg Or m.farran@bg-group.com.eg
• By WhatsApp: +201555554338 Or 01000510378

We will repay you no later than 14 days from the day on which we receive the returned products. We will use the same means of payment as you used for the order, and you will not incur any fees for such repay.

Note: please make sure that the product is returned as it is, and must have a proof of purchase.